Terms

New Client Information Terms for Southside Physiotherapy

Thank you for choosing our clinic as your health provider – we truly appreciate your support and will do our absolute best to provide you with exceptional health care solutions for many years to come.

To ensure we provide you and our other valued clients with the best possible care – it is important that you understand and agree to our terms and conditions as outlined below:

Be on Time- All clients are expected to arrive on time for each and every appointment– we will do our absolute best to not keep you waiting

24 Hours Notice of Cancellations - As we are a busy and professional health provider – all clients MUST accept and agree to our cancellation policy – as failure to attend scheduled appointment not only disrupts your treatment progress but also takes the spot of another client who may have been able to attend in your place.If you are unable to attend a scheduled appointment you MUST give us 24 hours notice – otherwise a cancellation fee of equal to the cost of the appointment you scheduled will be charged– no exceptions.

Guarantee– If for some reason we did not live up to your expectations today, we WANT YOU TO TELL US– once you let us know within 24 hours of this appointment, our director will contact you personally, refund any money you paid for the session and give you your next session for FREE.This is our guarantee to you for not only today’s session– but for any session in the future Please do not feel bad about telling us where we can improve – we would rather you tell us than someone else.

Pay at the Time of Consult– consultation fees for all private clients are to bepaid at the time of consultation – no invoices will be given. Should you need a payment plan please ask at our front desk for options.

Block Booking Policy -We operate a policy of Block Booking where by we encourage our patients where appropriate to Block Book their appointments in advance once we discuss the appropriate treatment plan. This is routine practice in our clinics.These appointments can of course be altered as appropriate, and this does not require payment in advance. The future booking of sessions allows you to get the most convenient treatment time for you and also increases the success of your treatment programme.

Referrals Expected – as we are a family owned and operated practice – the majority of our clients come via the kind referrals from our current clients – just like you – this reduces our need to waste money on expensive advertising and concentrate on what we do best – helping as many people as possible.

We thank you in advance for your kind referrals and support.